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Communication and Soft Skills (UMTPM201)   Register Online

This graduate level course shows how effective management requires mastery of both communication skills and soft skills - the two are interdependent. The course covers different perspectives on workplace behavior, development of interpersonal relations skills, dealing with others in a collaborative fashion, handling conflict. It also takes a look at the practice of communication in a work environment, e.g., use of meetings, writing memos, virtual team management, and more.


To help project workers develop "soft" skills that will enable them to deal effectively with customers, coworkers, managers, vendors, and anyone else who they encounter during the course of their project efforts.
What You Will Learn

  • Understanding human relations
  • Understanding organizations and organizational behavior
  • Encouraging and building competence of individuals, teams, and the organization
  • Motivating staff in a virtual team environment
  • Getting cooperation from regional offices
  • Managing conflict (with customers, colleagues, and team members)
  • Developing negotiation skills
  • Nurturing interpersonal relations skills
  • Conducting effective meetings
  • Demonstrating leadership abilities
  • Managing expectations (of customers, team members, and management)
  • Developing a sense of accountability and ownership
  • Operating in a political environment
  • Building commitment among team members
  • Developing good communication skills
  • Principles of conducting effective briefings
  • Dealing with difficult employees
  • Using rewards and punishments effectively
  • Myers-Briggs psychological types

PMBOK® Guide Process Areas

  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing

PMBOK® Guide Knowledge Areas

  • Project Human Resource Management
  • Project Communications Management


People Skills
  • Course modules containing cutting-edge knowledge developed by renowned experts in project management
  • Course Textbook: People Skills, by Robert Bolton
  • "Think and Review" section that helps you review key points of the modules
  • Answers to the "Think and Review" section
  • A final exam which contains multiple choice and true/false questions
  • Certificate of Completion.

Register Online

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