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Professional Development (Credentialing) FAQs

For PM courses, visit https://www.umtweb.edu/GI.aspx?key=pmsuitefaqs. The following covers FAQs for IT courses.

Course Format and Workload

In what format are the courses?

All courses are offered online. Students may take any courses at any time and from any location in the world where they have access to a computer and the Internet.

What's included in the courses?

Each course offers the following:

Structured Modules/Lessons: The content is usually broken down into logical modules or lessons, each focusing on specific topics within the certification objectives.
Informational Text/Readings: Expect comprehensive text explanations of concepts, technologies, and procedures. This forms the core learning material.
Visual Aids: Courses often incorporate diagrams, illustrations, charts, and screenshots to help visualize complex topics and procedures (e.g., network topologies, hardware components, software interfaces).
Videos: Many courses include video lectures or demonstrations explaining concepts, showing how to perform tasks, or providing real-world scenarios.
Practice Questions/Quizzes: Throughout the modules, you'll typically find practice questions or quizzes to test your understanding of the material as you go. These often mimic the style of the actual certification exam questions.
Hands-on Labs/Simulations (Often Included, but Varies): Some courses offer virtual labs or simulations where you can practice configuring devices, troubleshooting issues, or implementing security measures in a safe environment. The extent of these labs can vary significantly between course providers.
Review Sections/Summaries: At the end of modules or sections, there are often summaries or review points to reinforce key takeaways.
Glossary of Terms: Technical terms are usually defined within the course material or in a separate glossary.
Final Practice Exams: Before the actual certification exam, courses typically provide one or more full-length practice exams to simulate the real testing experience and identify areas for further study.
Certificate of Completion: A certificate of completion is issued upon successful exam completion. It will be emailed to you after we confirm that you've passed the official certification exam successfully.

What's the average time needed to finish a course?

In general, each course entails at least 45 instructional hours. Students are also expected to spend an additional 90 hours on course-related study and activities.

How long do I have to complete the course?

You may take up to one year to complete a self-paced course. Enrollment is effective at the starting date your User ID and password are issued. From this date, you have one year to complete all materials. After one year of course access, you will be withdrawn from the course.

Signing Up for a Course

When can I start?

You may sign up and take any courses in the program at any time and study on your own schedule.

How do I sign up for a course?

It is easy!

(1) Online: Register Online
(2) Call us at (703) 516-0035, 9am-5pm Eastern, M-F.

Course Access and Materials

I have paid for a course, when will I receive my User ID and password to access the course?

Once your payment has cleared, you will receive access to the courses within one hour. We will send you an email containing course access information to the email address you indicated when you signed up for the course.

I forgot my password. How can I find out what it is?

You can contact us at (703) 516-0035 (ask for Student Services) or StudentServices@umtweb.edu.

How do I contact the instructor if I have questions about the course contents?

If you have any academic questions about the course you are taking, please feel free to use the “Ask the Faculty A Question” link located in each of the courses. Typically, you should receive the answer from one of our instructors within 24 hours (M-F).

Will I still have access to the course materials after I complete the course?

You have up to a year to complete the course before losing access. Once you have successfully completed the course, you will lose access to it after sixty days but will still have access to the Student Portal.

Final Exam and Certificate of Completion

When can I take the exam?

There are two exams: a practice exam and an official certification exam. Before taking the practice exam, you should study all the materials available to you. Before taking the official certification exam, please request a voucher from UMT for free to take the certification exam with CompTIA.

What do I need to pass the exam?

There are two exams for each course. The practice exam is self-administered. A receipt is shown immediately on the screen after you have submitted your answers. You will see a detailed result on which questions you answered correctly or incorrectly and your final grade (i.e., You got 85 out of 100 pts). Passing the exam requires the student to answer at least 80% of the questions correctly. For official certification exam, visit https://labsimapp.testout.com/v6_0_674/index.html/productviewer/1237/B.1.3/ for more information.

What if I don't pass the exam the first time in a self-paced course?

You may retake the practice exam as needed. For official certification exam, visit https://labsimapp.testout.com/v6_0_674/index.html/productviewer/1237/B.1.3/ for more information.

I have successfully passed the exams, when will I receive my Certificate of Completion?

Once you have completed the practice exam and the official certification exam, please upload your CompTIA certificate, once we confirm your exam results we’ll email you a Certificate of Completion.

Technical Requirements

What are the technical requirements?

In order to access the courses, students must have a computer with reliable Internet access and a Web browser capable of reading the course materials. The minimum requirements are listed below:

Platform: Windows 7/OSX 10.5/iPad IOS10, or higher.
Hardware: 1.5Ghz processor, 1Gb of RAM, and 20 Gb HDD.
Browser Versions: Use current versions of Mozilla Firefox and Chrome, MS Edge, or Safari.
JavaScript and cookies must be enabled. Pop-up blocking must be disabled.
Software: Adobe Reader