Objectives

To help project workers develop "soft" skills that will enable them to deal effectively with customers, coworkers, managers, vendors, and anyone else who they encounter during the course of their project efforts.

Instruction

Method: Lecture, role-playing, class exercises, case studies

Material: Course workbook, case study materials, role-playing scripts. Daniel Goleman, Emotional Intelligence (1995).

PMBOK Knowledge Areas

• Human Resource Management
• Communications Management

Topics Covered

• Understanding human relations
• Understanding organizations and organizational behavior
• Encouraging and building competence of individuals, teams, the organization
• Motivating staff in a virtual team environment
• Getting cooperation from regional offices
• Managing conflict (with customers, colleagues, team members)
• Developing negotiation skills
• Nurturing interpersonal relations skills
• Conducting effective meetings
• Demonstrating leadership abilities
• Managing expectations (of customers, team members, management)
• Developing a sense of accountability and ownership
• Operating in a political environment
• Building commitment among team members
• Developing good communication skills
• Principles of conducting effective briefings
• Dealing with difficult employees
• Using rewards and punishments effectively
• Myers-Briggs psychological types

Course Length

This course comes in varying lengths depending upon the needs of your organization. Project Management Professionals (PMPs) are eligible to earn Professional Development Units (PDUs) for taking this course.

Arrange a Course

Contact UMT Corporate Training at (703) 516-0035 or training@umtweb.edu to schedule a course.