Objectives

To provide an introduction to the definitions and concepts of quality

To offer analytical and other perspectives for dealing with quality issues within organizations

To introduce current thinking and practice about quality, and review cases that provide real-life applications.

Instruction

Method: Lecture, case studies, class exercises, homework

Material: Course workbook

PMBOK Knowledge Areas

• Integration Management
• Quality Management
• Communications Management

Topics Covered

• The quality management process
• Quality planning, assurance, and control
• Quality as a customer-focused process
• The role of teams in assuring quality
• Acceptance sampling
• Kaizen - continuous improvement process
• Total quality management (TQM)
• ISO 9000 perspective on quality
• Pareto's Rule (80/20 rule)
• Quality control charts
• Zero defects concept
• Building quality into procedures and processes
• Creating quality control baselines
• Importance of design to quality
• Cost and benefits of quality programs
• Assigning responsibility for quality
• Examples of best practices in quality management

Course Length

This course comes in varying lengths depending upon the needs of your organization. Project Management Professionals (PMPs) are eligible to earn Professional Development Units (PDUs) for taking this course.

Arrange a Course

Contact UMT Corporate Training at (703) 516-0035 or training@umtweb.edu to schedule a course.